Refund Policy
Last updated: October 17, 2026
At The Car Department, we're committed to providing practical, high-quality online training that helps our students develop their skills and knowledge. We want you to feel confident in your decision to invest in your education.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on our online courses.
If you're not satisfied with your purchase for any reason, you may request a full refund within 14 calendar days of your original purchase date.
Our refund guarantee applies regardless of how much of the course you've completed during this period.
How to Request a Refund
To request a refund, please email info@thecardepartment.com within 14 calendar days of your purchase.
Please include:
-
Your full name
-
Your order number
-
The email address associated with your purchase
You may share the reason for your refund request to help us improve our courses, but an explanation is not required to qualify for our 14-day guarantee.
Digital Course Access and Returns
All courses offered by The Car Department are digital products delivered electronically. Because no physical items are shipped, there is nothing to return.
Once a refund has been processed, access to the refunded course will be discontinued, including associated lessons and course materials.
Refund Processing
Eligible refunds will be issued to the original payment method used at checkout.
Once processed, refunds typically appear within 5–10 business days, depending on your bank or payment provider. Processing times may vary.
If you have not received your refund within a reasonable period after receiving confirmation, please contact us.
Refund Requests After 14 Days
Refund requests submitted more than 14 calendar days after the original purchase date are generally not eligible under our voluntary money-back guarantee.
Exceptions may apply in cases of billing errors, technical issues preventing access to purchased content, or where additional rights are provided by applicable law.
Technical Issues and Purchase Assistance
If you experience difficulties accessing your purchased course, encounter a billing error, or receive access to the wrong course, please contact us at info@thecardepartment.com.
We will work to resolve the issue promptly and provide an appropriate solution.
Consumer Rights
Nothing in this Refund Policy limits or excludes any rights or remedies available to consumers under applicable law.
Contact Us
If you have questions about our Refund Policy or need assistance with a purchase, please contact:
The Car Department
Email: info@thecardepartment.com
Website: www.thecardepartment.com